Terms of Use

These terms are written from the platform's rules as they actually run. We do not promise what the platform does not do; what the platform enforces is stated here plainly.

1 · What YumnGate is

A Yemeni marketplace for prepaid internet and service cards sold by verified providers, distributed by verified agents, and bought by consumers through the app. The platform operates the market, the wallet and the ledger; the card itself is the provider's product.

2 · Your account

• One App-ID and one PIN per user. You are responsible for keeping your PIN and recovery codes secret.
• Provider and agent accounts pass business verification before activation and may be suspended for breaching these terms.
• Accounts are personal; lending yours is at your own risk.

3 · Buying and paying

• The price shown before payment is the pinned price of the transaction; it does not change after confirmation.
• Tenders: wallet balance, points (only with the same provider), a ledger with an agent who accepts it, or cash at an agent. A cash sale at the counter is a transaction between you and the agent, recorded through the platform.
• Every money movement carries one CF- reference visible to all its parties.
• A bank-transfer top-up posts only on an exact match with the bank's notification.

4 · The card is yours

• The moment a purchase completes, the card moves into your account. You may reveal it whenever you wish and, if you choose, keep a copy on your device.
• Using the card with the provider is subject to the provider's terms and the validity declared on the marketplace.

5 · Refunds

• A revealed card is never refunded.
• Refunds are available within a window declared before purchase (the platform's window, or a shorter one set by the business type or the provider — never a longer one).
• An order already settled to the provider is not refunded through the platform; a cash purchase at an agent is not refunded through the platform.
• Refunded money returns to the tender you paid with (wallet, ledger or points).
• An eligible refund at or below a declared ceiling executes immediately; above it, the platform team reviews. You may challenge an expired window only, and a person decides the challenge.

6 · Gifting

• Only an unrevealed card can be gifted, to another user by their App-ID. A revealed card cannot be gifted.
• A gift moves the card whole: it leaves your account and your devices and enters the recipient's; only the gift record remains with you. Gifts are not reversible.
• A card with an open refund request cannot be gifted until the request closes.

7 · Providers and agents

• Providers are responsible for the validity and description of their cards and commit to a refund policy no looser than the platform's rules.
• Agents are responsible for their counter sales and the cash they collect; their obligations are recorded on their ledger through the platform.
• Financial relationships between the platform, providers and agents are governed by their separate agreements with the platform.

8 · Complaints

Every order has an in-app complaint door reaching the provider and the platform team. We commit to the handling time shown in the app, and you judge after the reply whether your complaint was solved.

9 · Prohibited use

• Fraud, or attempts to manipulate prices, balances, refunds or gifts.
• Reselling revealed cards as new.
• Any attempt to access other users' accounts or the platform's systems.

10 · Limits of liability

The platform operates the market, wallet and ledger with care, but it is not the internet or service provider whose card you buy; the quality of that service is the provider's responsibility. The platform does not bear indirect damages arising from using a card with its provider.

11 · Changes

We may amend these terms; amendments are published here and in the app with their date, and continued use is acceptance. The mandatory money rules (refund, gifting, the single reference) are never loosened by a silent edit.

Contact: support@yumngate.com · Privacy Policy